Business profile

Your business profile defines the approved information incdai may use when helping customers. incdai Public profiles are managed from the dashboard; authorized node operators receive a private deployment workflow.

What you can manage

• Identity: business name, description, location and customer-facing introduction.
• Contact: approved phone, WhatsApp, email, address and opening hours.
• Offerings: products, services, prices and availability that customers may ask about.
• Answers: frequently asked questions, policies and other approved guidance.
• Sources: business material that you authorize incdai to use.
• Appearance: assistant name, greeting, colour, placement and voice availability.
• Access: the websites and applications authorized to use the assistant.

Writing information that gets good answers

• Be specific. Include exact prices, dates, locations and conditions where appropriate.
• Use your customers' words. Write questions and answers naturally in English or Swahili.
• Review unanswered questions. Add approved information when customers repeatedly ask about something missing.
• Keep facts current. Review prices, hours, policies and contact details whenever they change.